Shipping policy

Processing Time:

• Orders are typically processed within 1 to 5 business days from the date of purchase.
• Our business days are Monday through Friday, excluding weekends and holidays.
• During peak seasons or special promotions, processing times may be slightly extended, but we always strive to get your order to you as quickly as possible.

Shipping Rates:

• Shipping rates are calculated based on the weight of your order, your chosen shipping method, and your location.
• You can view the shipping costs during the checkout process before finalizing your purchase.

International Shipping:

• Montecito Home is proud to offer international shipping to many destinations around the world.
• International shipping rates and estimated delivery times may vary based on the destination and shipping method selected during checkout.

Customs and Duties:

• Please note that international customers are responsible for any customs duties, taxes, or fees that may apply to their orders upon arrival in their country.

Address Accuracy:

• It is essential to provide accurate and complete shipping information when placing your order. Montecito Home will not be held responsible for delays or delivery issues resulting from incorrect or incomplete address details.

Order Changes and Cancellations:

• Once an order has been placed, we are unable to make changes or cancellations as the processing and shipping process begins immediately.

Lost or Damaged Items:

• In the unfortunate event that your package is lost or arrives damaged, please contact our customer support team at our contact us page within 7 days of the delivery date. We will work with you to resolve the issue promptly.

At Montecito Home, we value your satisfaction and strive to provide a seamless shopping experience from start to finish. If you have any further questions or require assistance with your order, please don't hesitate to contact our customer support team. Thank you for choosing us for your artisanal home goods needs!